The Contact Centre Management Group is a body of like-minded professionals and organisations that are committed to developing Contact Centre services in South Africa. The Professional Body for Contact Centres is recognised by the South African Qualifications Authority (SAQA).
Congratulations to our 2022 Winners! These awards recognise the best talent in our industry. Our Judges
have selected the individuals and companies in our industry who are
role models, who demonstrate innovative ways of working and in so doing
inspire others and deserve recognition for the work they are doing in
our industry. Find out who the winners are
The CCMG offers companies that are members an opportunity to be assessed and recognised for their good business practice in five categories.
A designation confirms publically, to your employer and mostly to
yourself, what your current worth is in the workplace. In many ways a
designation is even better then a qualification.
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Attendance at the CCMG monthly events and participation in the online
forums, provides a great opportunity to learn from industry experts and
keep up-to-date with new developments. The CCMG brings together
participants from all industry sectors to learn about best practice
improvement, professional career development, and to examine tools and
techniques to enhance the customer experience, while improving the
business bottom line.
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Does Your Company Provide Solutions for the Contact Centre Industry? Are You Looking for a Trusted Partner to Help you Instantly Access the Exclusive Community of South African Contact Centre Decision Makers?
We are grateful to our Members and Sponsors
THE PROFESSIONAL BODY of the Contact Centre Industry in South Africa
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