Winners Announced

Congratulations to our 2022 Winners! These awards recognise the best talent in our industry. Our Judges have selected the individuals and companies in our industry who are role models, who demonstrate innovative ways of working and in so doing inspire others and deserve recognition for the work they are doing in our industry. Find out who the winners are

Corporate Good Business Practice Directory

  The CCMG offers companies that are members an opportunity to be assessed and recognised for their good business practice in five categories.

ABOUT US

The Professional Body for the Contact Centre Industry

The Contact Centre Management Group is a body of like-minded professionals and organisations that are committed to developing Contact Centre services in South Africa. The Professional Body for Contact Centres is recognised by the South African Qualifications Authority (SAQA).

Get Recognized

A designation confirms publically, to your employer and mostly to yourself, what your current worth is in the workplace. In many ways a designation is even better then a qualification.
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Events & Conferences

Attendance at the CCMG monthly events and participation in the online forums, provides a great opportunity to learn from industry experts and keep up-to-date with new developments. The CCMG brings together participants from all industry sectors to learn about best practice improvement, professional career development, and to examine tools and techniques to enhance the customer experience, while improving the business bottom line.
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Membership Options

Individual Membership

A designation confirms publically, to your employer and mostly to yourself, what your current worth is in the workplace. In many ways a designation is even better then a qualification.

Corporate Membership

Does Your Company Provide Solutions for the Contact Centre Industry? Are You Looking for a Trusted Partner to Help you Instantly Access the Exclusive Community of South African Contact Centre Decision Makers?

Thank you to our Supporters

We are grateful to our Members and Sponsors