The Employer Association of the Contact Centre Industry in South Africa serves national employers in their efforts to maximize performance; providing people management information and research, training and consulting expertise. The EA is also mandated to implement effective collective bargaining: this is an important way of determining employees’ wages and benefits and regulating industry relations.
To keep standards high to help organisations with world-class services and employee conditions become recognised, the EA is introducing an unbiased certification system that will be available for national and international clients interested in doing business with South African Contact Centre solution providers. Last, but not least, the EA provides a united way for it's members to engage government and legislative bodies on national policies that affect the Contact Centre Industry.
The Contact Centre Employer Association consists of 9 Chapters, each headed by top experts in the different areas of Contact Centre operations.
The strategic advantage of joining an Employer Association must never be underestimated.
A large proportion of the Contact Centre Sector depends on the flow of people from the TES Sector. That's why we want a specific chamber for Recruitment Companies. Read this...https://www.bbrief.co.za/2018/05/02/tes-providers-friend-or-foe/
The cost to join The Employer Association of the Contact Centre Industry is only R360.00 p.a excl. VAT
The CCMG delivers monthly Legislative Information sharing sessions in each of the regions via Skype
THE PROFESSIONAL BODY of the Contact Centre Industry in South Africa