Effective Call Center Leadership Strategies
Effective leadership is crucial in call centers because it provides direction, motivation, and support to agents, enabling them to perform at their best.
Read moreEffective leadership is crucial in call centers because it provides direction, motivation, and support to agents, enabling them to perform at their best.
Read moreAs South Africa's contact centers evolve to embrace these changes, the need to future-proof their operations become paramount.
Read moreAs the global business landscape continues to evolve, more companies are turning to outsourcing as a way to improve operational efficiency and cost optimisation.
Read moreIt's incredible how quickly we have reached the second half of 2023. I hope this year has been productive for you, brimming with new opportunities and accomplishments.
Read moreOne of the biggest challenges facing HR professionals today is attracting and retaining top talent.
Read moreOn average, people who have professional designations earn approximately 20% more than their undesignated counterparts.
Read moreAI has the potential to revolutionize the way contact centres operate and deliver customer service.
Read moreCrtitical thinking is the one skill that can empower you to understand different contexts, viewpoints, values and perspectives.
Read moreFor employers who pay levies but do not partake in submission of WSP/ATR and claim their funds back.
Read moreThe purpose of these roadshows is to engage around understanding SAQA's role, NQF policies and processes and the research that informs this work.
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THE PROFESSIONAL BODY of the Contact Centre Industry in South Africa
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