Contact Centre Industry News

Editor's Note - August 2022

Entries for the National Awards are open and we are off to a good start. I am loving the interaction with you as you work through the descriptions making sure that your entries fit the requirements. Feel free to carry on asking questions.

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Editor's Note - July 2022

It may be winter but our industry is truly bubbling over and a large amount of new business coming into the Country, also new vendors with very innovative ways to support the Contact Centres are introducing their offerings to our industry. 

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Avaya Approves New Alternative

VBET Electronics just announced that the VTX300 Bluetooth headset, and the VT9400 DECT headset was tested and approved by Avaya, and is available to customers as new alternatives to be used on the Avaya platforms. 

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